My company, Bloom Creative, is a full-service healthcare marketing agency. We don’t develop products. We help companies tell their stories. We recommended a client have an app for their sales team and I needed to outsource that development. Bloom can conceive and lay out the user interface but we don’t develop the functionality.
Interviewer: Who, besides TechFlex, did you consider?
Greg: We could have developed an internal team but I needed to delegate project management as well. That’s a major piece of why we went with TechFlex.
Interviewer: No one else you could have called?
Greg: Well, actually, I could have called engineers I worked with at the company I sold.
Interviewer: Why didn’t you, given your firsthand experience with them?
Greg: Because – and even though we’re not looking to make a profit on outsourcing – their base rate would have been unpalatable for the client.
Interviewer: Did you face any language barriers with TechFlex?
Interviewer: And you were comfortable having work done overseas.
Greg: Well, yes, because Jorg and Anna are stateside. They are the ones managing the project. And they have deep medical device expertise. Plus, Jorg, Anna, and the team host a weekly video call to keep us running smoothly. It’s reassuring. I’m always confident the project is under tight control.
Interviewer: Great. Anything you’d add?
Greg: Yes! We’ve come back to them with more work. Something we’re developing for the agency to white label to clients.
Interviewer: Oh, nice! That, in itself, is a ringing endorsement.
Greg: Absolutely. Yes, great team. Highly recommend.
I wanted to develop a device to treat dry eyes at home for patients using proprietary heating technology and having a heck of a time finding an R&D / development / prototyping company. Everyone was quoting 150-200k and, as a privately-held startup, I wasn’t able to drop so much.
Anna came highly recommended. She has a team out in Ukraine that does the work and I was quite impressed their portfolio. They delivered on the timeline – itself impressive – with almost no hiccups.
I mean, honestly, it was just done so seamlessly, the fact it was done overseas, the only challenge was shipping prototypes back and forth. But you know what, that’s the challenge.
Interviewer: I remember you balked at 150-200k price tag. How much did you end up investing?
Christopher: Probably half that. This was 2017, prices have gone up since, industry-wide. Their rates were – and continue to be – very, very reasonable. And I liked Anna and I liked the team. I felt it was a great opportunity to work with them.
Interviewer: When you were shopping, who else did you consider?
Christopher: Yes, but other companies didn’t make me comfortable. It felt like they were overquoting and ignoring me until/unless I wrote them a check. On the other hand, Anna’s team was a lot more intimate, more personable. They really got to know me, they got to know the device. It was more of a boutique experience. And honestly, they delivered the product I wanted. Ultimately, that’s what matters.
I’d asked someone at my old employer, “Do you know any small medical device companies to handle my design verification and validation of a ventilator?” That’s how I found Jorg and TechFlex.
Interviewer: Who else had you considered?
Ryan: There were two frontrunners – one in Seattle, the other in Singapore – when I met Jorg. Neither were nearly as good a fit.The Singapore operation would have required an enormous amount of handholding. That’s just what I did NOT want. And with Jorg and Anna being stateside medical device experts, I was confident in the project management.The Seattle firm had done respiratory devices but never developed software to integrate into a medical device. I couldn’t risk it.Plus, TechFlex’s price was very attractive. So I was getting solid project management, medical device software development expertise, and an attractive price. It was an easy choice.
Interviewer: You say the price was very attractive.
Ryan: Yes! I had budgeted 2½ million dollars. I’ll end up paying just a million!
Interviewer: TechFlex came in 1½ million less than you budgeted? They were just 40% of what you’d budgeted?
Interviewer: Wow. And no compromise in expertise or management.
Ryan: None. We have a weekly status meeting to keep me in the loop. If nothing’s amiss, it’s a quick meeting. And they’re typically quick meetings! They are very creative in figuring out design issues on their own.It’s a really good team. I’m extremely happy with them.
Interviewer: You said they’re creative. Can you give an example?
Ryan: And organized. And independent – minimal hand-holding. But yes, we have a very sensitive product. They’ve been able to find and configure the components (given size constraints) in a creative manner, without me having to come up that.It’s been very refreshing.
I spoke with Jorg back when I was with another company. He impressed me. I remembered him when I needed contracted development work for biomedical applications project arose.
Interviewer: Who else did you consider?
Muzammil: The thing we liked about TechFlex was their flexibility. We were a startup company. Financials were tight. So, they scoped a small project instead of a wild guesstimate. After each success, we gave them more work.
Also, I was very impressed when I met Anna. She had compelling examples of similar work they’d done.
Interviewer: So, no one else?
Muzammil: I spoke with a few but TechFlex understood us best and were willing to work within our tight budget constraint.
Interviewer: You’re saying they were less expensive?
Muzammil: Not necessarily less expensive. More flexible. And more trustworthy, frankly. They started with a small project and proved themselves first. We appreciated that.
Interviewer: Nice. Were you the main point of contact? How was your experience?
Muzammil: Yes, I was the main contact. We were developing a fundus imaging camera. It was great experience, especially working with the team in Ukraine. Ukraine was very responsive, very organized. They showed up on time, well prepared. If I get an opportunity to work with them again, I’ll certainly recommend them.